You might be wondering why a laptop worth $54 million. Sounds interesting? I read the news a while ago and I came across with this one. A woman from D.C filed a lawsuit against Best Buy for her lost laptop. Here's the story. She bought her laptop at Best Buy and purchased an extended warranty. When the power button broke off after a year, she took her laptop back to Best Buy for repair. Best Buy said that it should be ready in 2 to 6 weeks but it wasn't. And she was promised again that it would be fixed. After a few months, she followed up her laptop; Best Buy finally admitted that it was lost. Best Buy offered her a $900 as a gift card for losing her computer. It didn't make any sense to her because her laptop was cost $1,100. But instead she demanded $2,100 in cash for all the time she spent and the data she stored in her laptop. Her demand was unanswered and ignored. Considering all the data and information stored in her laptop that could possibly show the way to identity theft, she finally decided to file a $54 million lawsuit against Best Buy. On the other hand, Best Buy offered her $2,500 if she would withdraw her case against them. She won’t change her mind whether she wins or not. Moreover, Best Buy offered her again but this time it raised up to $4,100, if she withdraws her case. But she wants to go to the court and pursue the lawsuit. She feels that she is entitled to know why her laptop was lost or got stolen.
In my own opinion, I think it is just fair to file lawsuit against Best Buy considering that they lost her laptop containing all her information and data that could possibly lead to identity theft. Though, it was her responsibility to save all information to a back up disks or external hard drive. It showed that Best Buy didn't handle this situation properly and neglected her a bunch of times. This is a very good lesson to them if they learn from it. As a consumer, my husband and me are not really impressed with their service. The sales persons were only trained to achieve sales and not to help out customers. My husband had a bad experience with them before. He went to Best Buy and have our computer checked. They said something really bad is going on our pc and it needs them to fix it for a couple of weeks. My husband didn't believe but instead he let his friend fix it. It was fixed for just a day. See the difference, I think those geeks in Best Buy are trained to make up some stories and be a good salesmen. Plus, the check up was expensive. I would say the $54 million lawsuit is outrageously high. But it caught the attention of Best Buy.
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